If you return your items using CollectPlus or RoyalMail, it can take up to 7 days to receive them back to our processing centre. It can take up to a further 7 days to inspect and process your return. It can then take up to 7 days for the refund to appear back into your account, depending on your bank or payment provider. Therefore, please allow up to 3 weeks after returning your items to receive the refund.

If you have been waiting longer than this, please contact us here with your proof of posting.

If you are an international customer and have been waiting over 21 days then please contact us for assistance.