We carry out various quality control checks, which should avoid errors occurring.
However, in the rare occasion that you have received a damaged item, please contact us using the link below and one of our customer support team will be happy to help. 

https://www.moss.co.uk/contact-us


The quickest way to arrange an exchange or refund for this item would be to use the online order returns portal, using the link below. Please ensure you choose the appropriate reason for the return.
https://returns.moss.co.uk/


Once we receive it, examined a refund will be issued as soon as possible.


If you do not have an account, then you should create one using the email address used to place the order.