Refunds, Returns & Exchanges

Can I exchange my order?
If you ordered online, and your product is too big or too small, you can also exchange it online for a different size. Click here , sign in to your account...
Wed, 15 Jul, 2020 at 9:40 AM
Where is my refund?
Orders returned to our warehouse can take up to 10 days to be received back and processed. If you have been waiting longer than this, please contact us here...
Wed, 15 Jul, 2020 at 10:46 AM
How can I return store purchased items?
You can return an item purchased in a high street store to the same store, or any of our other high street stores - click here to find your nearest one. Pl...
Wed, 15 Jul, 2020 at 11:09 AM
What if my item is damaged after the returns period?
If your product has been damaged and is still within 30 days of being purchased, then our normal returns policy applies. You can find out how to return your...
Wed, 15 Jul, 2020 at 11:53 AM
Can I return altered or personalised items?
Unfortunately we cannot refund or exchange altered or personalised items. Please ensure that you are happy with your product before any alterations are made...
Wed, 22 Jul, 2020 at 12:31 PM
What happens if I return something that was part of a multi-buy offer?
If your original order was part of a multi-buy offer - for example 3 shirts for £60, or 3 for 2 on trousers - and you only return part of the multi-buy, the...
Wed, 15 Jul, 2020 at 2:35 PM
What is the return period on sale items?
Sale items have the same returns period as full price items - 30 days from the date of receipt if they are unworn, unaltered and in their original packaging...
Thu, 22 Sep, 2022 at 1:51 PM
Channel Island returns
Our Channel Island stores work a little differently to most of our other stores, so please check the below before you buy: Returning purchases made in our ...
Wed, 15 Jul, 2020 at 4:06 PM
How do I return an international order?
Returns from the US are FREE, and can be booked here. Follow the steps to print out your returns label. Then take your parcel to your local post office - we...
Tue, 1 Sep, 2020 at 11:09 AM
Are there items I cannot return?
For hygiene reasons hats (including top hats) and underwear cannot be returned or exchanged unless they are faulty.   Gift cards are also non-refundable.
Wed, 22 Jul, 2020 at 12:24 PM