Refunds, Returns & Exchanges

Can I exchange my order?
If you ordered online, and your product is too big or too small, you can also exchange it online for a different size. Click here to access our return and ...
Fri, 20 Jan, 2023 at 2:57 PM
Where is my refund?
If you return your items using CollectPlus or RoyalMail, it can take up to 7 days to receive them back to our processing centre. It can take up to a further...
Fri, 20 Jan, 2023 at 2:57 PM
How can I return store purchased items?
You can return an item purchased in a high street store to the same store, or any of our other high street stores - click here to find your nearest one. Pl...
Fri, 20 Jan, 2023 at 2:58 PM
What if my item is damaged after the returns period?
If your product has been damaged and is still within 28 days of being purchased, then our normal returns policy applies. You can find out how to return your...
Tue, 11 Apr, 2023 at 10:52 AM
Can I return altered or personalised items?
We are unable to  refund or exchange altered or personalised items. Please ensure that you are happy with your product before any alterations are made.  
Tue, 11 Apr, 2023 at 10:52 AM
What happens if I return something that was part of a multi-buy offer?
If your original order was part of a Multibuy or contained a promotional discount code then this will be taken into account and the refund price of individu...
Tue, 11 Apr, 2023 at 10:52 AM
What is the return period on sale items?
Sale items have the same returns period as full price items. If ordered online, you need to notify us of your return within 14 days of receiving your order...
Fri, 20 Jan, 2023 at 3:00 PM
Channel Island returns
Our Channel Island stores work a little differently to most of our other stores, so please check the below before you buy: Returning purchases made in our ...
Wed, 15 Jul, 2020 at 4:06 PM
How do I return my purchase?
Items that were bought in one of our stores will need to be returned to a store. Please do not post or return items using a courier as we will not be able t...
Fri, 20 Jan, 2023 at 3:04 PM
How do I return an international order?
Returns from the US and the Republic of Ireland - Returns are FREE, and can be booked here. Follow the steps to print out your returns label, then take your...
Tue, 11 Apr, 2023 at 10:53 AM