How can we help you?

We offer Click & Collect to the majority of our stores. Dependent on order value and delivery type chosen, fees may apply, you can find further detail...

Highlands, Islands and Northern Ireland delivery costs £4.95 or is free when you spend £150 or more. Please allow 5-7 working days for delivery. We use Evr...

We offer a variety of different delivery options dependent on order value or when the order is placed.  Standard Delivery - £4.95 or free if order value i...

Please visit https://www.moss.co.uk/delivery-information for full information.  Standard Delivery: Please allow 3-5 working days. We use Evri and Royal ...

Next Working Day: Order before 4pm Monday to Thursday for delivery the next working day. Order before 2pm Sunday for delivery on Monday (excluding bank hol...

Unfortunately we do not offer Saturday delivery, all of our delivery dates relate to working days. Detail on our delivery options can be seen here - https:...

We're sorry to hear that you feel there might be a missing item from your order. Some orders are shipped in separate parcels and will have their own tra...

We carry out various quality control checks, which should avoid errors occurring. However, in the rare occasion that you have received the wrong item, pleas...

We carry out various quality control checks, which should avoid errors occurring. However, in the rare occasion that you have received a damaged item, pleas...

If you have ordered in the last 20 minutes, you may be able to cancel your order by going to 'My Account' and clicking 'Cancel order', then ...