Deliveries

Do you offer a Click & Collect?
We offer Click & Collect to the majority of our stores. Dependent on order value and delivery type chosen, fees may apply, you can find further detail...
Mon, 4 Mar, 2024 at 3:58 PM
How much is delivery?
We offer a variety of different delivery options dependent on order value or when the order is placed.  Standard Delivery Next Working Day Delivery Clic...
Tue, 5 Mar, 2024 at 10:45 AM
Where is my order?
Please visit https://www.moss.co.uk/delivery-information for full information.  Standard Delivery: Please allow 3-5 working days. We use Evri for all o...
Mon, 4 Mar, 2024 at 4:27 PM
If I order today, when will I receive delivery?
Next Working Day: Order before 4pm Monday to Thursday for delivery the next working day. Order before 2pm Sunday for delivery on Monday. Excludes Northern...
Tue, 5 Mar, 2024 at 10:44 AM
Do you offer Saturday delivery?
Unfortunately we do not offer Saturday delivery, all of our delivery dates relate to working days. Detail on our delivery options can be seen here - https:...
Tue, 5 Mar, 2024 at 10:48 AM
There is an item missing in my parcel what can I do?
We're sorry to hear that you feel there might be a missing item from your order. Some orders are shipped in separate parcels, please check your order co...
Tue, 5 Mar, 2024 at 11:17 AM
What happens if I receive the wrong item?
We carry out various quality control checks, which should avoid errors occurring. However, in the rare occasion that you have received the wrong item, plea...
Tue, 5 Mar, 2024 at 11:34 AM
There is a damaged item in my parcel what can I do?
We carry out various quality control checks, which should avoid errors occurring. However, in the rare occasion that you have received a damaged item, pleas...
Tue, 5 Mar, 2024 at 11:51 AM
Can I update my delivery address?
If you have ordered in the last 15 minutes, you may be able to cancel your order by going to 'My Account' and clicking 'Cancel order', then ...
Tue, 5 Mar, 2024 at 11:58 AM
Can I have my order delivered to a BFPO address?
You can have your order delivered to an BFPO address, please allow 4-8 working days for the delivery in to the BFPO network.   You can find more informati...
Tue, 5 Mar, 2024 at 12:57 PM