Deliveries

What happens if I'm not in when my order arrives?
Where possible, someone should be in when your parcel is due to be delivered as we may need a signature.  If this isn't possible, please contact the...
Tue, 5 Mar, 2024 at 1:04 PM
Can I have my parcel redirected to a different address?
Unfortunately we are not able to change your delivery address once the order has been placed. You can request that the courier company leave your parcel at...
Tue, 5 Mar, 2024 at 1:06 PM
Can I track the delivery of my order?
As soon as your order has been dispatched you will be sent your tracking information via email. This will allow you to track your order, please note you may...
Tue, 5 Mar, 2024 at 1:08 PM
Why has my order been returned to Moss?
An order may have been returned to us due to the courier not being able to deliver, this would show as a return to sender. This could be for various reasons...
Tue, 5 Mar, 2024 at 1:46 PM
Can I have my order delivered to a PO Box address?
Unfortunately we are unable to deliver to PO Box addresses. We can deliver to home addresses, a place of work or click & collect at one of our stores. ...
Tue, 5 Mar, 2024 at 1:47 PM
Can I cancel my order?
If you have ordered in the last 15 minutes, you may be able to cancel your order by going to 'My Account' and clicking 'Cancel order'. If th...
Tue, 5 Mar, 2024 at 1:57 PM
Will I receive an order confirmation?
Once an order has been placed successfully you will receive confirmation to the email address used on your order. You will also be able to see your order in...
Tue, 5 Mar, 2024 at 2:15 PM
Can I amend my order?
Unfortunately we are unable to make any product, size or delivery type amendments to your order once it has been placed. If needed, you may be able to can...
Tue, 5 Mar, 2024 at 2:21 PM
What do I do if I didn't receive a confirmation email?
We're sorry that you didn't receive confirmation of your online order. Please do check your spam folder as sometimes our confirmation emails can end...
Wed, 15 Jul, 2020 at 12:33 PM